Terms and Conditions

Název společnosti: A.D.O. Services s.r.o.
IČ: 094 26 973
Adresa: Evropská 693/16, Dejvice, 160 00 Praha

CANCELLATION AND COMPLAINTS POLICY

1. Cancellation of Booking

Cancellations must be submitted in writing to info@adoprague.com.

Cancellation Fees

  • More than 30 days before service: 0% fee
  • 30–10 days before service: 50% fee
  • 9–3 days before service: 80% fee
  • Less than 3 days before service or no-show: 100% fee

2. Complaints

Complaints must include the booking reference, description of the issue and requested resolution.

3. Refunds

Approved refunds will be returned using the original payment method unless otherwise agreed.

 

PAYMENT METHOD

We use Comgate, a.s. as our secure online payment gateway provider.

Credit and Debit Card Payments

You can pay securely online using Visa and Mastercard payment cards. After confirming your order, you will be redirected to the secure Comgate payment gateway to complete your payment.

Online Bank Payments

You can also pay using supported online banking services (bank transfer buttons). After selecting your bank, you will be redirected to your online banking environment to authorize the payment securely.

Payment Gateway Provider

Comgate, a.s., Gočárova třída 1754/48b, 500 02 Hradec Králové, Czech Republic

E-mail: podpora@comgate.cz, phone: +420 228 224 267

If you have any questions or complaints regarding your payment, please contact Comgate customer support using the details above.

 

PRIVACY POLICY

Data Controller

A.D.O. Services s.r.o., Prague, Czech Republic.

Personal Data Collected

Name, email, phone number, billing details and travel information.

Purpose of Processing

Order fulfilment, transport services, legal compliance and customer support.

Data Retention

Data are retained only for the legally required period.

Data Subject Rights

Access, correction, deletion, portability and complaint rights under GDPR.

Cookies

The website may use cookies for functionality and analytics.

Delivery and Payment Terms

Services are delivered at the agreed date and time and invoices are sent electronically.

We work every day to make our passengers
safe, happy and satisfied.